Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking details once your order ships. Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Our products are shipped directly from our fulfillment partners to ensure the best possible price. Estimated delivery times after processing:

Please note these are estimates. Delivery times may vary due to customs, carrier delays, or peak seasons. ELARA is not responsible for delays caused by the shipping carrier or customs once an order has left our facility.

Shipping Costs

We offer free standard shipping on all orders. The price you see is the price you pay — no surprise shipping fees at checkout.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow 2–5 business days for tracking information to update after you receive it.

Customs, Duties & Taxes

For international orders, your country may charge import duties or taxes upon delivery. These are the responsibility of the customer and are not included in our prices.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your order is returned to us due to an incorrect address, we will contact you to arrange re-shipment (additional shipping may apply).

Lost or Stuck Packages

If your tracking shows no movement for more than 10 business days, or your package is marked delivered but not received, contact us at Bainsarshveer1@gmail.com and we'll help track it down or make it right.

Questions?

Email us at Bainsarshveer1@gmail.com.