Refund policy

Our Promise

At ELARA, your satisfaction is our priority. Because our products are personal care tools, we are unable to accept change-of-mind returns for hygiene reasons. However, we stand behind every item we sell — if anything is wrong with your order, we will make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 30 days of delivery at Bainsarshveer1@gmail.com with your order number and a photo of the issue. We will send you a free replacement or a full refund — whichever you prefer. You will not need to ship the item back to us.

Order Cancellations

You may cancel your order for a full refund any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but it may still qualify under our damaged/defective policy above.

Items We Cannot Refund

  • Items damaged through misuse, improper care, or normal wear after extended use

  • Sale or clearance items (unless they arrive damaged or defective)

  • Gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, in its original packaging, with proof of purchase. Contact us at Bainsarshveer1@gmail.com to start this process.

Refund Processing

Once a refund is approved, it will be issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at Bainsarshveer1@gmail.com.

Questions?

Email us any time at Bainsarshveer1@gmail.com — we're happy to help.